If you are 55-plus, you are eligible to register to receive your COVID-19 vaccine. Click here to learn more.

Wellness Starts Here

Primary Care

Our providers are experts in diagnosing and treating common illnesses, managing chronic conditions and working with you to maximize good health through preventative care and wellness. Now you can also conduct your visit virtually!


Primary Care

Nationally recognized as a Patient-Centered Medical Home by the National Committee on Quality Assurance, our expert primary care team is here to provide routine and maintenance care to keep you healthy. We are dedicated to caring for you today and everyday by:

  • Helping to prevent, detect and treat illness, including COVID-19
  • Conducting wellness screenings
  • Addressing your health concerns
  • Determining if you need specialized care
  • Offering telehealth/virtual visits 
We have 20+ primary care providers in multiple locations, including Bristol, Burlington, New Britain, Plainville, Southington, Terryville and Wolcott.

As a Patient-Centered Medical Home, you can rest assured that we put you at the forefront of care, building better relationships between our patients and their clinical care teams. Research shows that PCMHs improve quality and the patient experience while reducing health care costs. Practices, like ours, that earn recognition have made a commitment to continuous quality improvement and a patient-centered approach to care.

See Your Doctor Through Telehealth

Your next doctor visit can now be done from the comfort of your home. Telehealth visits are easy to set up. All you need is a computer or mobile phone.

Telehealth visit directions:

  1. Call 1.833.4BHDOCS to schedule your appointment.
  2. Select your device: mobile phone or computer
  3. Log into the patient portal 10 minutes prior to your visit using the Chrome or Firefox browser.
  4. Answer some basic questions regarding your health. 

Learn More About Our Telehealth Service Make an Appointment

We are Prioritizing Your Safety

During this time of crisis, Bristol Health continues to provide the highest quality, safest care to our patients. We have implemented a wide range of measures to ensure you are safe in our facilities and feel comfortable getting the care you need, from recommended screenings and care for chronic conditions, to surgical care and emergency treatment. 

Watch Dr. Nandini Menon answer common questions in our Primary Care FAQ section.

Learn All the Ways We're Ensuring Your Safety


We are doing everything we can to protect our patients, visitors, providers and staff from the coronavirus, including:
  • Offering telehealth/virtual visits. Your provider can now examine you at home, via video. Read below for more information on how to get set-up for a telehealth visit.  
  • Enhanced Visitor Restrictions have been put into effect. If you have an upcoming appointment, please follow these outlined restrictions.
  • Providing testing services and updates. Click on each link to learn more on COVID-19: 

Coronavirus Updates | Frequently Asked Questions | Signs & Symptoms | Specimen Collection Stations

Meet Our Newest Primary Care Provider

Michael Richards, MD

     Dr. Richards is practicing in our Southington and Plainville offices.

Dr. Michael Richards

Learn More About Dr. Richards

video info

Who Is a Primary Care Provider?

Because primary care is the first line of care and spans your entire life, there are different types of providers who offer primary care, including physicians, nurse practitioners and advanced practice registered nurses.
Primary care specialists are typically trained in internal medicine or family medicine and can specialize in treating adults, children or both. Pediatricians are providers who specialize in primary care for children. Since gender, age and health conditions can impact care, some patients consider their obstetricians, cardiologists or geriatric specialists to be their primary care providers.

Treating Chronic Conditions

One of the most common things primary care providers do is to help patients manage chronic conditions such as diabetes, asthma or heart disease. Treatment of chronic conditions can be complex and ongoing. Patients may have more than one chronic condition and may be seeing multiple providers, and primary care providers help coordinate the overall approach. .

At Bristol Health, our providers are experts in helping you manage your overall health, including chronic conditions. Bristol Health Medical Group is nationally recognized as a Patient-Centered Medical Home by the National Committee on Quality Assurance.This model of care emphasizes putting patient needs at the center, collaboration among providers and continuous quality improvement. 

Why Bristol Health for Primary Care?

       At Bristol Health, we offer:

  • A full range of primary care services 
  • A team of providers who work together to keep you healthy 
  • 10+ locations in Bristol and surrounding towns
  • Convenient hours
  • 24/7 access to your health records
  • Online appointment scheduling
  • Access to Bristol Health network of services

Patient Portal

Bristol Health Medical Group provides you 24/7 access to your health records via our patient portal. You can view, download and print your information; see your visit history and scheduled appointments, pay your bill online and more. You can also get mobile access to your records by downloading our Healow app on the Apple iTunes or Google Play Store.

Learn More

News, Advice & Stories

Nov 25, 2020

2020 Press Ganey Leading Innovator

Bristol Health has been named a 2020 Leading Innovator by Press Ganey for our overall response to meet our community's needs during the pandemic.

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Sep 16, 2020

Experts Say Routine Medical Care Is Important Amid Pandemic

Andrew Lim, MD, medical director of emergency medicine at Bristol Health, discusses on NBC Connecticut how COVID-19 affected hospital emergency departments across the state and why continuing to receive your routine care is important during the pandemic.

Read More

Jul 15, 2020

Bristol Health earns Silver Recognition from ENA

Bristol Health has become the first healthcare system in the state to earn a Silver Recognition, achieving the feat in the 2020 ExcellenceNorth Alliance (ENA) Baldrige-based Awards and Recognition.

Read More

Jun 19, 2020

Bristol Health Changing The Focus Of Its COVID-19 Specimen Collection

Effective Saturday, June 20, Bristol Health will be converting its COVID-19 specimen collection to a model that concentrates on Bristol Health patients.

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May 04, 2020

Coronavirus survivor, 34-weeks pregnant, receives heartfelt goodbye

Nicole Nolan has become Bristol Hospital’s latest coronavirus survivor. Nolan, who is 34 weeks pregnant, was discharged from the hospital Friday.

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Apr 23, 2020

The head of Bristol Healthcare Kurt Barwis contracted COVID-19 and is discussing his experience.

Bristol Health President & CEO Kurt A. Barwis talks to WFSB about his experience with COVID-19 and his recovery.

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Apr 20, 2020

At Bristol Hospital, the top executive came down with COVID-19. He’s the face of recovery

As president of Bristol Hospital, Kurt Barwis spent March 27 reviewing preparations for the coronavirus wave, double-checking that his 1,700 employees were doing everything possible to keep themselves healthy.

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Apr 15, 2020

Bristol Hospital Workers Gather Daily to Pray for Patients, Community, & Colleagues

Hospital workers urging all of us to stay home as they find the strength to enter the hospital doors every day.

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Apr 15, 2020

Lisa Coates Featured on "Face of Connecticut"

Lisa Coates, LCSW, operations manager of the Bristol Health Counseling Center, was the featured guest on this Sunday's WTIC Face Connecticut public affairs program. Listen to her interview here.

Read More

Apr 10, 2020

Bristol Hospital president and CEO returns to work after recovering from coronavirus, plans to donate plasma

Bristol Health President and CEO Kurt Barwis returned to the hospital Thursday after working from home since March 31, when he tested positive for coronavirus, and plans on donating plasma to help someone else with the virus.

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